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What is Beauty Box 5 & how does this whole subscription thing work?
I WANT THIS MONTH’S BOX!
What's the difference between monthly, quarterly, and yearly subscriptions?
Can I gift BB5?
Are boxes customized? Does everyone get the same box?
What if I have sensitive skin or allergies?
Account / Login Issues
HELP! I need to change my address or payment info!
HELP! I can't login, the system says I don't exist, or I need to change my password!
HELP! I never got a shipping confirmation email!
HELP! My box never arrived!
HELP! My box was marked as delivered but I don't have it!
How do I track my box?
I live in _____. Can I get BB5?
When does my box ship and how much is shipping?
Billing & Payment
Do you charge sales tax?
When will I be billed?
Damaged or Missing Products / Returns
HELP! My box arrived damaged, missing an item, or didn't arrive at all!
Can I return my box & receive a refund?
Cancelling Your Subscription
How do I cancel my subscription?
I cancelled my account, so why was I charged?
I cancelled my account, so why am I still receiving boxes?
I cancelled my account, so why can I still login to my account portal?
I cancelled in the past, but I'd like to resubscribe! Do I need to re-enter all my info?
Coupon Codes & Promotions
Wait! You just started a new promo or discount code, but I already subscribed!
HELP! My code or offer isn't working!
How do I redeem my coupon code?
I have 2 coupon codes or offers. Can I redeem both?
Shipping Policy for BB5 Shop Orders
I loved my samples! Where do I buy the full-size versions?
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