How do I cancel my subscription?

We're sad to see you go, babe, but all you have to do to cancel your account is contact Customer Service by starting a conversation with us HERE or emailing us at You can also give us a call at 512-270-5110!

Note: Cancellations need to be requested before your next billing date in order to avoid being charged. However, if you have sent in a request for your account to be cancelled before your next billing date and are charged before we have processed your cancellation- no worries! That’s on us and you will be issued a refund for that charge.

BB5 Subscriptions can be cancelled at any time, but you will still receive ALL boxes you prepaid for prior to requesting cancellation.

After we have shipped all pre-paid boxes (i.e. your monthly box if you have already been charged for that month or any remaining boxes in your quarterly or yearly subscription term), you will not receive a new beauty box.


Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk