HELP! My box arrived damaged, missing an item, or didn't arrive at all!

Noooo! Damaged or lost beauty is a true crime, but we got you, girl. If something arrived less-than-perfect* or one or any part of your box didn’t arrive at all, start a conversation with our Customer Service team! We can issue a replacement if necessary and look into any possible shipping delays, too.

*Note: When an item is damaged, please attach a photo if possible to your email so we can share it with our Shipping Department and the brand to ensure it never arrives that way again for you or any other BB5 babes in the future!

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